Privacy Policy

This privacy policy notice is served by Three Sixty Optical Limited under the website www.three-sixty.org.uk. Three Sixty Optical Limited understands that your privacy is important to you and that you care about how your personal data is used. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, both through the business and whilst you browse or use this website. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are consistent with our obligations and your rights under the law.

Three Sixty Optical Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information about Three Sixty Optical Limited

Registered Address:

Unit 65 Mochdre industrial Estate, Newtown, Powys. SY16 4LE
 

Main Trading Address

Unit 65 Mochdre industrial Estate, Newtown, Powys. SY16 4LE

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out below.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the contact details below.

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details below to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details below to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):
 

• Name
• Business name
• Business address
• Email address
• Contact number
• Job title
• Professional governing body (e.g. GOC/GMC) registration number

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
 

• Providing and managing your account.
• Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.
• Processing orders.
• We may use the information to improve our products and services.
• Communicating with you. This may include responding to emails or calls from you.

With your permission or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or by post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will, therefore, be kept for up to 5 years from the date of last transaction with Three Sixty Optical Limited.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do You Share My Personal Data?

We do not share your data with any 3rd parties.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request". We handle subject access requests in accordance with the GDPR.

All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

The Cookies We Use

eu_cookie_law - this stores whether the EU Cookie legislation notification on the site has been acknowledged.

XSRF-TOKEN - prevents malicious cross-site request forgeries.

Ow - identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: orders@three-sixty.org.uk

Telephone number: 01686 627595

Postal Address: Three Sixty Optical Limited, Unit 65 Mochdre Industrial Estate, Newtown, Powys. SY16 4LE

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website