• All orders placed before 6pm will be despatched the same day, with the occasional exception of orders containing medicinal products. These occasionally require delayed despatch to ensure compliant delivery
  • Scottish Highland, Irish and Island addresses are despatched on a 48 hour or 72 hour delivery service, but please contact us for clarification if required
  • Goods are sent to the rest of mainland UK on a next day courier service for delivery by 5pm the following day
  • We offer free carriage on all orders over £74.99 net to these addresses, over £149.99 net to Northern Irish addresses.
  • Orders under these values will incur a £6.90 handling charge for mainland UK addresses, £10.90 for Northern Irish addresses.
  • Scottish Highland and offshore island addresses are subject to different criteria due to higher delivery costs - please contact us for clarification
  • Should your order not arrive when expected, contact us and we will track the parcel for you
  • If goods arrive damaged, please sign for the items as 'damaged' and notify us within 24 hours of delivery
  • Cold chain products should be unpacked and refrigerated immediately upon arrival to maintain correct storage temperatures